ServiceNow was called Glidesoft, and the dead name still runs inside every query.
Fred Luddy incorporated the company in June 2004. He had come from Peregrine Systems, where he stayed chief technology officer for 13 months after an accounting fraud put it into bankruptcy and sent its chief executive to prison. The Glidesoft name lasted 20 months. More than 100 classes in the platform’s 2026 API reference still begin with Glide.
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